(NewsNation) — The commissioner of the Social Security Administration, Frank Bisignano, told CBS News that he believes artificial intelligence could improve customer service at the agency.

Bisignano said, "We're bringing a massive technology effort to transform the servicing agenda. We're gonna bring AI into the phone system... I intend it to be completed this year."

Social Security data shows that the agency receives nearly 400,000 calls each day. The average wait time for calls in April was 68 minutes, which is down from 112 minutes in January. Bisgnano said that the agency will "meet our beneficiaries where they want to be."

This comes as the SSA announced in March that in-person identity checks would be required at local officers. However, the White House rolled back that requiremen

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