Automation, AI and outsourcing are all drivers of the latest developments in delivery.

Chain Store Age recently spoke with Siddharth Ram, VP, consumer products, retail & services at Capgemini , to get his insights on the continuing evolution of delivery in retail. Ram offered insights on the latest solutions, services and strategies that are supporting leading-edge delivery operations.

How significant a role do you expect automated vehicles to play in delivery?

Autonomous delivery is not a new phenomenon. It's been around now for at least four or five years. I'm seeing it play out in three different spaces. One is autonomous vehicles that are operating longer haul. It’s not uncommon to see an autonomous, autonomous truck making a 500-mile trip to go from one terminal to anothe

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