LEXINGTON, Ky. (FOX 56) — City leaders announced on Thursday afternoon that Lexington's 9-1-1 system is down.

Mayor Linda Gorton's office told FOX 56 News that a provider issue is causing the outage.

How to contact emergency services

City leaders said in a news release on Thursday that even though residents who call 9-1-1 will just hear a ring before being cut off, emergency dispatch operators can see the calls coming in and will try to call the person back through a separate phone system.

Lexington residents were also encouraged to call 3-1-1 or text 9-1-1 during an emergency while the phone line is down.

More information about the status of Lexington's 9-1-1 system will be released as it becomes available.

This is a developing story. Stay with FOX 56 News for updates.

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