For many New Yorkers navigating today’s tough job market, a secure role with a livable wage and opportunity for growth feels like a unicorn. But after almost seven years at Brooklyn Workforce Innovations (BWI) , I can tell you those jobs exist, and you don’t need a fancy college degree or tons of experience to become a strong candidate.

As the program director for BWI’s KindWork Customer Experience Fellowship , I help bridge the gap between young New Yorkers with barriers to employment and the rapidly growing local tech industry. Launched in 2019, the fellowship offers a free seven-week hybrid training program designed to prepare young adults for successful upwardly mobile careers in tech customer experience through a combination of comprehensive technical and soft skills training, an

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