Workplace incivility and bullying have persisted in healthcare since their uptick during the COVID-19 pandemic.  As the healthcare landscape continues to evolve, so do the challenges teams face, according to Brian Reed, vice president and chief human resources officer for Indianapolis-based Indiana University Health’s east region.

“The heightened complexity of care, increased patient acuity, and the emotional toll of healthcare work can all contribute to moments of tension among patients, families and team members alike,” Mr. Reed told Becker’s. Justin Bowser, MSN, RN, a clinical nursing director at Luminis Health Anne Arundel Medical Center in Annapolis, Md., said he has noticed an increase in incivility among healthcare teams over the past two years — often fueled by burnout that contri

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