Of all the words in the dictionary, Sarah Franklin says “balance” is perhaps her favorite – especially when it comes to companies embracing AI.

Franklin leads the Jack Altman-founded employee performance software company Lattice, which is now worth $3 billion. Both on stage at SXSW London and in conversation with TechCrunch, she spoke a lot about balance — the opportunities in finding it, and the risks of not having it during this AI revolution.

“We put people first,” Franklin told TechCrunch, referring to Lattice, which has started to adopt more AI and automation features.

Although some companies are touting AI as a way to replace massive numbers of workers, some tech leaders are speaking more openly about the importance of striking a balance at their companies: retaining human employe

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