Retail receives relatively high marks from consumers when it comes to customer support.

According to a new survey from AI-powered customer assistance company Gradient Labs, consumers say banking and financial services (52%) have the best customer support operations, closely followed by retail at 44%. Travel (18%), utility providers (18%) software and tech support (18%) and government services (8%) all ranked much lower than retail.

Overall, just 11% of consumers say their issues are always resolved by customer support agents, while 13% insist their problems are rarely or never adequately addressed. Seventy-six percent said their issues are resolved only sometimes.

Three-quarters (75%) of consumers rank long wait times as the most frequent frustration when it comes to the customer suppor

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