Igrew up in North Dakota. My parents are small-business owners, and working alongside them was an important early influence. Although I may not have recognized it at the time, I was learning valuable skills by observing how well they treated both those they worked with and their customers — lessons I have used throughout my career. I graduated from North Dakota State University with a Doctor of Pharmacy degree and worked in a retail setting prior to moving to managed care. Today, my team works with internal and external partners to strategize and operationalize patient outreach programs to improve medication outcomes and generate cost savings for our members and health plans.

Turning point in your career

In one of my initial roles as a retail pharmacist, I was able to offer medication th

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