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HMRC is set to introduce an artificial intelligence assistant as part of a government attempt to speed up wait times and save £200m annually by 2029. Loading audio...

The “Ask HMRC” digital assistant will be deployed across HMRC frontline services as part of the trial, forming part of a government investment plan to “reshape the state” and "stop thieves in their tracks".

As part of restructuring plans, the department is set to receive £500m in funding to “radically improve its digital operations”.

The AI helper is set to slash wait times, LBC understands, with the assistant on hand to help the public with enquiries, as well as taking notes behind-the-scenes.

HMRC is also planning to send 75% fewer letters by 2028-2029 as part of efficiency measures - a move that’s expected

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