The MTA is expanding its Customer Service Centers(CSCs) for riders throughout the five boroughs. The city agency announced on Monday, July 28, that riders will soon have access to 15 additional locations beginning in 2026. A final list of the 15 additional stations with new Customer Service Centers will be announced in the coming months. This would bring the total number of CSCs citywide to 30, expanding on the 15 existing CSCs available since the centers were first introduced in 2022.

Agents at existing CSCs are available 24/7, with the exception of St George, which is open Monday through Friday from 5:30 a.m. to 9:00 p.m. The agents receive dedicated training on ONMY equipment and any support the CSCs provide to riders.

Agents generally assist riders with OMNY machines, help custo

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