4 ways retailers are adopting AI, robotics, and other new tech in 2025

There have been seismic shifts in how people shop. Customers seek even more convenience, faster transactions, and a personalized shopping experience.

However, data shows that retailers are struggling to meet these consumer needs. According to a 2024 IBM study, only 9% of consumers reported being satisfied with their in-store shopping experiences, while just 14% expressed satisfaction with online shopping.

This is where artificial intelligence has begun to fill the gap. Retailers are rapidly turning to AI-driven technologies to enhance the shopping experience and address these key pain points. In fact, 59% of consumers have shown interest in using AI applications while shopping, while 80% admitted they haven’t yet tri

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