MarineXchange (MXP) has presented a multilingual, voice-enabled AI chatbot that is fully integrated into the MXP365 guest mobile/web solution.

The company said in a press release that the solution is cloud-based web and mobile software that delivers an end-to-end digital guest experience in a single system.

“This new feature changes the way guests can interact pre-cruise and on board,” said Aneta Ivanovska, director of artificial intelligence at MXP. “This cutting-edge solution adds tangible benefits to the guest experience.”

With MXP365, guests can book tours, packages, wellness services and dining, as well as update preferences and allergens, complete check-in online, and access important information pre-cruise, onboard and post-cruise.

According to the press release, the AI-powered

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