CINCINNATI — Around 15,000 Duke Energy customers saw an increase in their gas bills this summer, as the company sought lump sum payments for monthly “gas cost recovery charges” it failed to collect in the 12 months ending August 2024.

It’s the latest impact of a billing system that made more than 100,000 mistakes after the utility installed it in 2022. That led to an investigation by the Public Utilities Commission of Ohio, which authorized the back-billing approach in April under a settlement with consumer groups.

About 15,000 Duke Energy customers saw a spike in their gas bills this summer. Here's why

Duke Energy estimates the settlement will enable it to recoup about $8 million in lost payments from 3% of its customers, who received a $75 credit to offset the impact of the new billin

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