• Verizon is reinstating discounts for some customers who threaten to leave the carrier. The retention discounts are triggered by initiating a transfer PIN from within the My Verizon app. • After emailing the Verizon CEO, some users are getting a higher Valued Customer discount to replace their outgoing Loyalty Discount. • Some of these discounts are even higher than before, though not all customers can get them.

Verizon kicked up a storm early this week when it removed loyalty discounts, increased several service charges, and removed some freebie perks, effectively driving up the bills for many customers. In our survey, almost 900 users were moving out of Verizon because of the bill increase, which points to a significant churn for the carrier, which already lost 51,000 postpaid subs

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