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Ingham County 911 dispatchers ratified a three-year contract with raises, but county officials still have to vote on it.

The county is considering a $548,000 contract with an outside company for temporary dispatchers due to critical staffing shortages and excessive overtime.

Dispatchers have worked tens of thousands of overtime hours annually for the past five years, and the trend is expected to worsen.

LANSING - Dispatchers at Ingham County's 911 center, who have been working for months without a contract, ratified a new three-year deal this week.

Questions remain, however, about whether that new contract will help resolve two serious issues for the center: dispatchers working excessive amounts of overtime and high turnover of workers.

The new contract, which pro

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