SOUTHWEST passengers hoping the airline would reverse its decision on bag fees appear to out of luck.
The airline's CEO has doubled down on the controversial change that axed the “bags fly free” policy – and he’s not backing away.
The Dallas-based carrier sparked fury in May when it started charging for checked bags, ending a decades-long perk that helped set it apart.
Now, CEO Bob Jordan says the shift is working – and he’s pleased with how it’s going.
“The revenue contribution from bag fees has exceeded our expectations so far,” he said during last week’s Q2 earnings call.
“We’ve experienced no negative impact to the operation.”
Southwest, once known for allowing two free checked bags per passenger, now charges $35 for the first bag and $45 for the second.
Flyers who aren