"It's hard to say when you don't know. You just turn the water on, and you might get dirty water," Ritenour said.

She lives in a community that gets its water from a private company called Aqua Virginia, and she reached out to CBS 6 after experiencing numerous instances where her water looked dirty and discolored.

"I've turned the shower on, and the floor of my shower is brown," Ritenour said.

Ritenour showed photos from a Facebook page where residents from her community communicate that she said show the discolored water.

She also introduced us to other residents who shared similar concerns.

"Aqua has not really responded to the ongoing problem. When the water comes out bad, we have to rush and get drinking water. We have to pay for that," said Darin Brown.

Another homeowner demonst

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