When he first arrived in Dallas, police chief Daniel Comeaux promised to speed response times. Now, more than three months later, new data reviewed by NBC Investigates showed that in parts of the city, police responded slightly faster in July 2025 compared to July of 2024.

However, citywide police are still missing their own targets for responses – and in some southern Dallas neighborhoods, people now wait longer for help compared to a year ago.

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In some cases, much longer.

One example, NBC 5 Investigates examined records from July 22 showing that in the department’s Southeast patrol division, Priority 1 emergencies averaged 78 minutes for a response during the first shift. That’s one hour and 18 minutes to respond to the most serious emer

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