Airbnb has been accused of "adding" to "the shame" a domestic abuse survivor felt after years of suffering. The platform allowed an abusive ex-partner to practically steal an identity and potentially put others at risk, it is claimed.

Writing into the Guardian newspaper's consumer affairs section, an unnamed letter author explains how they "spent years in an abusive relationship with an alcoholic and notorious sex pest."

They said: "In 2018, I broke free when he moved abroad to escape his creditors. A year later, I tried to make my first Airbnb booking, only to have it cancelled because my account was permanently blocked.

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"Airbnb declined to tell me why. Later, I discovered that my ex had used my phone number and

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