Taxpayers’ Ombudsperson François Boileau says the CRA's long wait times are a well-known issue and his office is currently monitoring the matter.

Canadians are struggling to reach the Canada Revenue Agency even when calling in the middle of summer, a recent Globe and Mail survey suggests.

Out of 79 taxpayers who responded to a recent online question by The Globe about call centre wait times at the tax agency, more than one in four said they experienced significant delays or were unable to speak with an agent when calling in July or early August.

Long wait times that extend beyond tax seasons are a well-known issue, said Taxpayers’ Ombudsperson François Boileau . The CRA typically ramps up call centre staffing ahead of the tax-filing period, but scales back phone support during the les

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