SARASOTA, Fla. - The reviews were great and so were the prices – or so it seemed for dozens of customers who said they paid for new windows and never got them.

The complaints against the company, "Sash and Sill," come from across Manatee, Sarasota and Charlotte counties. The owner of the company, Todd Hoch, has been arrested and customers still want to know what happened to their money and whether they'll get any of it back.

Local perspective:

As Cody Johnson prepared to do a full window replacement of two homes, he came across the Sarasota company, Sash and Sill.

"Just from a google search. They had 300-400 close to 5-star reviews. It seemed like they were a reputable company," said Johnson.

Johnson said he put down more than $30,000 for the jobs, and he was told installation w

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