OpenAI CEO Sam Altman isn’t shy about discussing the future of AI. As the CEO of a market leading company, his predictions carry plenty of weight, such as his worry that AI could make things go “horribly wrong,” or that AI agents will completely transform the workplace. Nor is billionaire Mark Cuban, who also sees vast changes to an AI-dominated workplace.

Altman’s recent remarks to finance executives at a Federal Reserve conference on large banks and capital requirements included his belief that entire job categories will be eaten up by AI. He said customer service is all but completely ready for an AI takeover right now, as reported by the Guardian newspaper.

“That’s a category where I just say, you know what, when you call customer support, you’re on target and AI, and that’s fine,” h

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