The Access Challenge Healthcare Cannot Ignore Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to rely on phone calls. According to a 2025 Relatient data analysis across clients, up to 15% of scheduled appointments still result in calls to confirm basic details. These repetitive calls consume valuable staff time .

Agentic AI is a type of voice technology that offers relief by understanding a request, deciding the best action, and completing it within defined rules. In healthcare call centers, this means interpreting patient intent and carrying out the task safely, accurately, and consistently. Not All AI Is Created Equal Many voice technologie

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