CHARLOTTE COUNTY, Fla. — You did it — you made the life-changing decision to move somewhere new. But what happens when the moving company doesn’t show up with your stuff when you were expecting it?

That’s what happened to Kamila, who recently relocated from Michigan to Florida. She asked us not to use her last name. She says she tried calling customer service more than 100 times but couldn’t get an answer about when — or even if — her furniture and boxes were going to arrive.

After closing on her Florida home, Kamila said she found a company called Top Tier through Facebook.

“Initially the rate was really good. Unfortunately, that's not what should spur you to do that, because it was a good rate,” Kamila said. “One of the things that I asked was, are you start to finish, are you going t

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