(StatePoint) Ever received an unexpected alert by text or email claiming there is a problem with your computer that the sender needs your help to fix? That could very well have been a tech support scam.

The scammer impersonates an expert that may have more technical knowledge than you and pretends there is a problem with your system or device that you can’t see.

They want your personal information, passwords and access to your systems, and the easiest way to get it is to ask you for it. These things give scammers the keys to install programs that steal personal and financial information saved on your computer or phone and do tremendous damage.

Tech support scams can be delivered in a variety of ways. Sometimes they cause a pop-up on your screen that looks like a legitimate message from

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