HOUSTON - Heads up before you rent a car for your next trip.
Some rental car companies are using AI to detect damage, which can catch very small scratches and dents, and has left some drivers with hundreds of dollars in bills.
AI used on rental car damage
What we know:
What's considered to be damage vs. normal wear and tear when you rent a car?
Hertz's website says billable damage is scratches or scuffs over one inch in size.
Some customers say they've been billed hundreds of dollars for smaller dings that were spotted by Hertz's new AI damage detection technology, made by a company called UVeye.
All it takes is a few seconds as a car drives through the detector, as a video from UVeye shows. This technology is known as the MRI for cars, with hundreds of scanners and AI detecting a