The Federal Trade Commission (FTC) filed a lawsuit against the operators of LA Fitness on Wednesday, alleging the popular gym chain makes the process of canceling memberships too difficult for consumers.

“The FTC’s complaint describes a scenario that too many Americans have experienced – a gym membership that seems impossible to cancel,” Bureau of Consumer Protection Director Christopher Mufarrige said in a statement, noting “tens of thousands of LA Fitness customers reported difficulties.”

“The FTC will not hesitate to act on behalf of consumers when it believes companies are stifling consumers’ ability to choose which recurring charges they want to keep,” he continued.

LA Fitness did not immediately respond to request for comment.

The complaint was filed in federal court in the Centr

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