By Christopher Elliott | Problem Solved

Q: I paid American Standard $32,952 for two tub-to-shower conversions. After the work was completed, the shower doors in my second-floor bathroom were not operating correctly. I’ve contacted the company many times, and they have not fixed the problem. Can you help me get my shower doors repaired? — Doreen Waltrich, Philadelphia

A: American Standard should have ensured your shower doors were working properly after installation. When a company completes a home renovation project, it is obligated to make sure that everything works as advertised. This is standard practice in the home repair industry.

I think you did everything right by contacting the company multiple times, keeping a paper trail of emails, and contacting the regional installation mana

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