Dive Brief:

Financial headwinds and policy changes in Medicare Advantage may have contributed to declining member satisfaction with the privatized Medicare plans, according to a survey published Tuesday by J.D. Power.

Overall customer satisfaction with MA health plans is 623 on a 1,000 point scale in the consumer data firm’s 2025 report, down 29 points from last year.

The main cause of the drop is a 39-point decline in enrollees’ level of trust in their MA plans, J.D. Power said.

Dive Insight:

Once a steadily profitable line of business for insurers, MA payers have managed a dogged increase in medical spending since 2023 as beneficiaries sought out more care in the wake of the COVID-19 pandemic.

The increase in medical costs has continued this year . Last month, executives

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