PHOENIX — Firefighters routinely respond to calls where they’re interacting with people on the worst day of their lives. The Phoenix Fire Department recently created the Member Services Division dedicated to helping firefighters and their loved ones through some of the emotional challenges that can come with that.

“Our motto here in Phoenix Fire is ‘our family helping your family.’ … Our motto in Member Services is ‘our family helping our family,’” Capt. David Kirk, the program’s manager, said Wednesday.

Member Services offers a 24/7 phone line as well as a physical hub at Station 30 for those seeking support, though Kirk said the team will go where it’s needed.

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