The Solicitors Regulation Authority (SRA) has uncovered a significant amount of poor practice in the way law firms are managing high-volume consumer claims.

Concerns include litigation funding, referral arrangements, and poor client-care and costs information for clients.

As a result, the regulator is taking the “exceptional” step of requiring all firms active in this area to complete a mandatory declaration confirming they are compliant with the relevant rules and obligations.

Volume claims have shot up the SRA’s agenda in recent times, particularly in light of the collapse of SSB Law.

As of 31 July, it had 95 open investigations relating to 76 firms. Nine of them came out the thematic review of 25 law firms of the sector that the SRA has published today, highlighting good and bad pra

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