OTTAWA — The Canadian Security Intelligence Service (CSIS) is facing significant challenges, according to the latest Public Service Employment Survey (PSES) results. Daniel Rogers, the new head of CSIS, expressed his frustration over the survey findings, which indicate low trust in senior management and high levels of red tape within the agency.

In a memo to staff dated June 23, Rogers described the survey results as "disappointing and unacceptable." He noted that less than half of the employees surveyed would recommend working at CSIS. "There is no way to slice this data in a way that would reassure me — our Service is not acting at its full potential," he stated.

The survey revealed that only 51 percent of respondents believe senior managers lead by example in ethical behavior. Additionally, 57 percent feel that the agency promotes values and ethics effectively. Confidence in top management is notably low, with only 40 percent of employees expressing trust in their leaders. Furthermore, just 29 percent believe that senior management makes effective and timely decisions.

The survey also highlighted a troubling increase in reported harassment, rising from 11 percent in 2020 to 17 percent in 2024. Many employees indicated that their work is hindered by excessive approval processes and complicated business procedures, with over half of respondents citing these issues.

These findings are particularly concerning given CSIS's critical role in national security. The agency possesses significant investigative powers and must act swiftly to address imminent threats. However, the internal challenges of red tape and low morale could impede its effectiveness.

Rogers emphasized the need for cultural reform within CSIS, which has been under scrutiny for its handling of harassment and discrimination allegations. The agency has faced serious accusations, including incidents of rape and harassment at its British Columbia office, as well as multiple discrimination complaints.

Despite these challenges, Rogers is committed to prioritizing culture change at CSIS. He stated that management's focus over the next year will be on enabling teams to work effectively, acting with integrity, and building trust and confidence among employees. The agency has also introduced an Employee Retention and Attraction plan in early 2024 to address staffing issues exacerbated by the COVID-19 pandemic.

As CSIS navigates these internal challenges, the agency's ability to fulfill its mandate in combating foreign interference and ensuring national security remains a pressing concern.