Member satisfaction and trust in Medicare Advantage plans are dropping, according to a recent report from J.D. Power.

J.D. Power is a company focused on consumer insights, advisory services and data and analytics. The 2025 U.S. Medicare Advantage Study is based on responses from 10,888 members of MA plans in 10 states: California, Florida, Georgia, Illinois, Michigan, New York, North Carolina, Ohio, Pennsylvania and Texas. It was conducted from January to June.

It found that overall customer satisfaction in MA plans is 623 points on a 1,000-point scale, a 29-point drop from last year. The study measured member satisfaction based on eight factors: level of trust, ability to get health services, helping save time or money, product/coverage offerings meeting needs, ease of doing business,

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