Alex Laferrière was so frustrated by the treatment he, his wife and infant son received from Air Canada when their flights were delayed last July that he filed a complaint with the airline regulator.

But he was even more disturbed to learn that the Canadian Transportation Agency (CTA) has a backlog of complaints — over 87,000 — and it could take over two years for his case to be resolved

"I thought, are you joking?" said Laferrière, from his home in Sturgeon Falls, Ont. "That delay is completely unreasonable."

And now, new data obtained under Access to Information and provided to Go Public shows that backlog could increase dramatically — by as much as 45 per cent by 2028.

"That's absolute nonsense," said Laferrière. "The system seems broken."

An air passenger advocate agrees, and blam

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