Arlington, Tenn. -- A family in Arlington is among many who claim they were left with unfinished pool projects after Premier Pools and Spas, owned by Evan and Ashley Claypool, abandoned their contracts.

At least 12 police reports have been filed against the company, which has since shut down, leaving customers like Tory Lilliquist with incomplete projects and significant financial losses.

"They just completely ghosted us," said Tory Lilliquist, who signed a nearly $100,000 contract with the company in August 2024.

Lilliquist said the project started with some delays, but by November, issues arose when the pool shell never arrived. Despite receiving messages promising updates, the shell was never delivered.

After multiple attempts to contact the Claypools, Lilliquist visited their offic

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