Speaking ahead of Labor Day – celebrated in the US to recognize the nation's labor movement – Salesforce CEO and co-founder Marc Benioff said the company had slashed 4,000 customer support roles through the application of AI agents.

"I've reduced it from 9,000 heads to about 5,000 because I need less heads," he told The Logan Bartlett Show podcast on Friday, as if to underscore the need to humanize the tech workforce.

Benioff explained that he needed to "rebalance" the number of people employed in support with those in sales.

He said using AI agents had caused the rethink of the CRM SaaS company's organizational shape and employment numbers. Now half of all conversations with customers are conducted by AI systems, Benioff claimed, with humans handling the rest. But LLMs could not do eve

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