The federal government has instructed the Canada Revenue Agency (CRA) to devise a 100-day plan to improve service at its call centres so more Canadians can get through by phone.

The demand follows a CBC News story last month about mounting frustration by Canadians to reach a CRA agent to deal with pressing tax matters. Several told CBC News they had been trying for weeks or months to get through but instead were greeted with an automated message, and no opportunity to wait on hold or leave a callback number.

In a letter sent Tuesday to the Chair of the standing committee on finance, the minister of National Revenue, François-Philippe Champagne, said that Canadians deserve better.

"The service delays and access challenges Canadians are experiencing from CRA call centres are unaccept

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