Salesforce has slashed another 4,000 jobs from its customer support workforce as the tech giant doubles down on artificial intelligence, even as the company reports strong financial results.

The latest layoffs gutted Salesforce’s customer service division, reducing its headcount from 9,000 to 5,000. AI agents now reportedly handle about one million customer conversations.

In a recent episode of The Logan Bartlett Show, CEO Marc Benioff justified the cuts by saying he “needs less heads” as Salesforce invests heavily in AI across its operations.

Earlier this year, Benioff boasted that AI was already doing 30 to 50 percent of the work, which he framed as efficiency gains – a 17 percent cost reduction achieved after shedding 1,000 people in February.

On Wednesday, the Slack owner reported

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