Many people are turning to generative artificial intelligence for answers to work or school questions. But some are also using it for a more personal and intimate kind of help: therapy.

While talking with chatbots may help some people, at least anecdotally, research and hard data are lacking. There have also been reports of generative AI chatbots causing or contributing to serious harm, including cases linked to psychosis or even suicide.

Given that, you might think that mental health professionals would be against anyone using them, ever. But even though there are unknowns and risks, the researchers and clinicians we talked to say AI chatbots have the potential to help improve mental health for some people – if implemented well.

There is a real potential upside for AI chatbots to addre

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