Australians have been asked to have their say on a scheme that could force airlines to pay cash compensation to customers for delayed or cancelled flights.
Federal Infrastructure and Transport Minister Catherine King announced this morning that public consultation has opened on the government's proposed aviation consumer protection and ombudsman scheme.
There is currently no obligation for airlines to provide compensation to customers in Australia if they cancel or delay flights.
"We want to see a lift in standards for the passenger experience," King told Today .
"It's not been great, particularly post-COVID. It's getting a bit better, but really this is what this scheme is focused on."
While not in place in Australia yet, airline consumer protection schemes have been introduced