Indianapolis resident Bobbi Marlowe-Cox is treating the task of helping her elderly neighbor get Medicaid waiver services like a full-time job.

To figure out the answer to one basic question ― would 76-year-old Mary Annabelle Paul, for whom Marlowe-Cox is power of attorney, need to be reassessed in order to qualify for coverage ― took three phone calls to three different call representatives who gave three different answers.

Cox's persistence was the only thing standing in the way of Paul getting kicked off the waitlist she's been on since January for Medicaid-covered assisted living services.

"I don’t know how people survive it who don’t have someone like me," she said. "It is literally life consuming. If you do not stay on top of it at this level, you will fall into the depths and

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