Under federal rules, U.S. airlines are required to automatically issue you a refund — not vouchers — if they cancel your flight for any reason and you don't rebook.

So when that didn't happen for Cathy Hruban, she contacted In Your Corner for help.

With their grandkids now old enough to travel, Hruban said she and her family were set to fly on American Airlines from Philadelphia to Orlando, where they planned to catch a cruise. But their big trip ran into trouble before they ever got off the ground.

"When we got [to the airport], we found out that our flight was canceled," she said. "We've got basically 11 people going on the trip, eight are at the airport, and what are we going to do?"

Unable to rebook, Hruban said the family decided to pile into their vehicles and drive the nearly 1,

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