Dear Rocio,

I narrowly avoided being scammed through the online booking site Booking.com. Its response to my complaint was woeful. What can be done?

Name and address supplied

Rocio says: With A-List celebrities appearing in their television adverts. It’s little wonder that Booking.com has seen its share of the market increase in recent years.

Research from rental market data company Key Data suggests that it has pulled level with its main competitor, Airbnb, as the main site for booking short-term rental stays in the UK.

A partnership with Trainline means consumers will see places to stay on Booking.com in their trip’s destination unless they untick a box. For trips abroad, the site also performs strongly.

However, the site seems to have become a breeding ground for scammers intent

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