The big telecommunication service providers in the U.S. have undergone significant changes, often inviting backlash and criticism from their users who are not pleased with the constant transitions and lack of certainty. Verizon has been under hot water for quite some time over letting down its long-time users by first slashing its loyalty discounts and then bringing them back to lure its customers to continue with the carrier. It seems like the company's ambitious customer service upgrade aimed at making the user experience smoother is causing frustration among users.

Verizon's AI customer service rollout sparks frustration among users

Verizon rolled out Project 624 this summer, and this service upgrade was introduced with the goal of reshaping how customers receive support. The plan i

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