The corporate world has fallen head over heels for the idea of a “speak Up culture.” It sounds good on paper. It feels progressive, empowering and forward-thinking.
But here’s the truth: it’s overrated, misunderstood, and dangerously misleading. Take Qantas, Boeing and ITN. Each promoted “speak up” initiatives, yet employees still feared retaliation, complaints went unheard, and trust evaporated. Here’s why.
The Hidden Assumptions in ‘Speak Up’
When leaders promote a “speak up culture,” they make three risky assumptions.
1. Everyone already feels safe
Psychological safety isn’t a slogan on the wall. It’s not a poster in the break room or on the back of bathroom doors telling people “It’s safe to speak your truth.” It’s an individual’s lived experience of safety, comfort, and confidenc