A London, Ont., business owner says Google is hurting her bottom line by refusing to fully refund charges that stem from a hacking attack on a third-party business she was working with to create online ads.

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Sarah Martin opened her Osteopathy on Wellington clinic last November and hired Fiverr — an online platform that connects businesses with freelancers — to find a company that could set her up with a Google ad for her new business.

Fiverr arranged Digital Bee1 to do the work.

It cost Martin $175 to create the Google ad. Initially, she was happy with the results after it went live in January.

"I got a ton of new business off of it," she said. "Things were

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