Complaining about NYC’s airports is a local pastime — but how bad are they, really?

A new J.D. Power survey found that while overall passenger satisfaction at U.S. and Canadian airports is on the rise, the news here at home is more of a mixed bag.

According to the numbers, overall scores have improved significantly — up by 10 points on a 1,000-point scale in 2025. This growth is attributed to airport improvements and a major shift in how food, beverage, and retail offerings are curated. 3

“Even though we’re seeing record numbers of travelers, many of whom are dealing with delays and cancellations, passengers are still enjoying their airport experiences,” Michael Taylor, managing director of travel, hospitality, and retail at J.D. Power, said in a written statement.

“Improvements

See Full Page