The State Department wants to have artificial intelligence agents that can take action for employees, the department's chief information officer Kelly Fletcher said Wednesday.

The department already has an enterprise generative-AI chatbot, dubbed StateChat, which it launched last year. That chatbot can help with translations or answer questions from the department's foreign-affairs manual, Fletcher said at an ACT-IAC event Wednesday.

Now the department is looking at “AI agents that will take actions for humans,” said Fletcher. “I want it to not only tell me, ‘How much leave do I have’ ... but then I want it to put in my leave slip, which is in a different system. We're building to that.”

That action-taking is what distinguishes AI agents from generative AI. It’s something that the A

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