HUNTSVILLE, Ala. (WHNT) — The Huntsville Police Department plans to roll out a “new feedback initiative,” for people who have had a recent encounter with officers.

The Huntsville Police Department said the way it will work is that text surveys will be sent to some people 24-72 hours after a dispatcher or officer provides them with help. The police department says the survey is designed to assess the quality of the service provided, and if people feel heard, respected and supported.

The program is set to begin, Sept. 22, Monday.

The surveys are anonymous and confidential, the Huntsville Police Department said.

News 19 asked HPD if the surveys will be forwarded to internal affairs – if appropriate – but a police spokesman said people will still have to use the formal complaint process if

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