Kelsey Carroll, co-owner of Coming Home, which provides in-home lactation services, learned this summer that her clients with Anthem BCBS insurance could no longer use their coverage for her services.

"Half of the clients we see here in Richmond are Anthem and Blue Cross covered," Carroll said.

The problem began in July when the third-party company that processed insurance claims for Coming Home, The Lactation Network, sent an email stating it had not been successful in securing contracts with many Blue Cross Blue Shield plans they previously billed.

This change had immediate impacts on mothers like Rebecca Saur, who needed lactation support for her son Theo.

"Having to stop seeing Kelsey before I got the hang of pumping really impacted my supply, and it impacted my ability to continue

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